Gayatri is an IT professional with rich and comprehensive experience in designing innovative solutions/ systems/procedures in Information Technology (IT) & Systems operations entailing mapping business processes and studying workflow to design solutions, ensuring business functionality adherence & enhancing competitive advantage. She is leading a team of senior IT professionals across domains. She has 25 years of industry experience with 15 years in IT /ITES Segment.
She has strong customer focus with skill in understanding customer requirements, project management and translating process requirements into technology enablers. She also has a strong focus on institutionalizing IT
process strategic decision making for technology road map for the organisation strong analytical skills, problem solving and troubleshooting skill including handling of crisis, turnaround strategy and executing plans, while managing internal and external customer expectation.
Gayatri has a rich experience in a wide platform of solutions encompassing Networking (LAN/WAN), Telecom (Call Centre), ACD (Avaya, Nortel, Aspect, Interactive Intelligence, Genesys), Dialer (Ensemble Pro, Genesys, Interactive Intelligence), CTI, IVR (Nortel MPS, Avaya AVP, Interactive Intelligence), Voice Loggers (NICE, Verient, Knoah Soft), System Integration and Application Deployment, Security Solutions and IT monitoring.